Frequently Asked Questions
Everything you need to know about your Roark journey.
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $100. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided items are in their original, unworn condition with tags attached. Use our online portal to generate a prepaid return label.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton, recycled polyester, and Fair Trade certified factories whenever possible to minimize our environmental footprint.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.